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What data are you collecting? More important, why?
Problem Solving means understanding our markets and operations better than the competition. It means connecting the dots between the little things we do every day and the outcomes we hope to produce. It means understanding causal relationships – at a … Continue reading
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Connecting the dots with Seth
I’m a fan of Seth Godin, the marketer extraordinaire. Actually, a big fan. But I don’t always agree with everything he says (that’d be odd). Seth’s blog entry this past Saturday, titled “Are You a Scientist?” gave me reason to … Continue reading
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Love Thy Customer! Another Larry David moment
“The customer’s always right.” “The customer is king.” “Obsess over the customer!” These clichés seem so fundamentally obvious, they aren’t even worth discussing. Everyone understands the importance of the customer, right? Who isn’t focused on customer service these days? Consider … Continue reading
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“Wasn’t my presentation great???”
Several years ago, I was interested in measuring the impact of my Presentation Development course. I was preparing for a two day workshop with a client and figured I’d run a simple survey, asking participants to rate the effectiveness of … Continue reading
Mitt Romney’s Healthcare PowerPoint
As I teacher of presentation skills, you can imagine my interest this past week as I read that Mitt Romney had used a PowerPoint document in his recent speech on HealthCare. I set down my Wall Street Journal and raced … Continue reading
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How do we make decisions? The answer matters!
I make my living, in part, by teaching Problem Solving. I enjoy following the business press to see how different corporations deal with their problems. Unfortunately, we typically only get to read about what they’ve done – their solution – … Continue reading
Building an analytically superior organization
In a recent Wall Street Journal article, I read the following statement about Renault’s CEO, Carlos Ghosn: “the CEO (Ghosn) seemed to inspire awe in a way that discouraged discussion.” Ouch! True or not, I’m sure that would never be … Continue reading
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Problem Solving goes to court
I try to practice what I preach. In terms of Problem Solving, this means being curious, resourceful, and a good critical thinker. It means being observant, challenging your observations, and thinking creatively about how things might be done better. This … Continue reading
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“So What?” – Initial Entry
So What? This question was asked often of me in my many years as a management consultant. It was asked in regards to the analysis I performed, the presentations I wrote, and the logic I used in developing recommendations. It … Continue reading
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